Need help with the Studio Organizer? Are you attempting to do something and you'd like to show tech support your computer screen? Here's a handy tip: record a movie of your computer screen.
LiteCamHD is a great app that's free to use for simple recordings. These instructions will show you how to create a movie using LiteCamHD.
Click here to download LiteCamHD.
When you install LiteCam, please note you do not have to install the LAME .mp3 encoder unless you want to be able to create .mp3's. Mp3 creation isn't required to create a movie as described below.
Launch LiteCamHD. (It's in a folder called RSUPPORT, inside the Program Files (x86) folder.)
The LiteCam window will be displayed.
Use the arrows in the middle of the window to move the selection area to the Studio Organizer screen you're going to record.
Use click and drag the corners to set the selection area to the size of the Studio Organizer screen.
Single click the red button to begin recording.
A message will appear with an offer to purchase LiteCam. Click the X in the top right corner to close the window and begin recording.
Record your movie. If you have a microphone, you can even narrate your movie.
When you're done recording, single click the Stop button. It's the bottom button
on the right side of the selection screen.
Your movie will now be displayed. To save it click the Save File icon:
It's in the button bar that looks like this:
In the Save dialog box:
Give the file a unique name
Select the Desktop as the saved location
Click the Save button
Your movie will now appear on your Desktop. Attach it to an email message addressed to firstname.lastname@example.org.
If the file is too large, you can share the file in the Public folder of your Dropbox account.
If you don't have a Dropbox account, click here to create one. It's free!
Finally, click the ? button in the Studio Organizer and use the Support Wizard to send a pre-formatted tech support message describing the problem.
Also be sure to let us know you've emailed a movie file or include in your message the Dropbox link to the movie file.
Your settings and installation details are included when you use the Support Wizard and this information is always needed, so please don't skip Step #9.