Need help with the Studio Organizer? Are you attempting to do something and you'd like to show tech support your computer screen? Here's a handy tip: record a movie of your computer screen.
There are a variety of ways to do this. Monosnap is a great, free screen capture utility you can find in the App Store.
But since you probably already have Quicktime installed on your Macintosh, here are instructions for creating a movie of your computer screen.
Open the Applications folder, then launch Quicktime.
(If Quicktime is not installed on your computer, you can download it from the App Store.)
Go to the File menu and select New Screen Recording.
Single click the red button on the Screen Recording windows that appears.
This message will appear.
Click your mouse to record the entire screen.
Click and drag a rectangle around the area you wish to record, then single click the Start Recording button.
Record your movie. If you have a microphone, you can even narrate your movie.
When you're done recording, single click the Stop button
in the menu bar on top right side of the computer screen. This button will only appear while recording.
Your movie will now be displayed. To save it, go to the File menu and select Save.
In the Save dialog box:
Give the file a unique name
Select the Desktop as the saved location
Click the Save button
Your movie will now appear on your Desktop. Attach it to an email message addressed to email@example.com.
If the file is too large, you can share the file in the Public folder of your Dropbox account.
If you don't have a Dropbox account, click here to create one. It's free!
Finally, click the ? button in the Studio Organizer and use the Support Wizard to send a pre-formatted tech support message describing the problem.
Also be sure to let us know you've emailed a movie file or include in your message the Dropbox link to the movie file.
Your settings and installation details are included when you use the Support Wizard and this information is always needed, so please don't skip Step #9.